TaskAGI now integrates with Vapi Voice AI, letting you build AI agents that make and receive phone calls with natural voice conversations. No more text-only workflows—your agents can now handle real phone interactions, complete with transcripts, summaries, and intelligent call analysis.
If you’ve been limited to chatbots and email automations, this changes what’s possible. You can now deploy voice agents for customer service, lead qualification, appointment scheduling, and outbound campaigns—all within TaskAGI’s visual workflow builder.
What You Can Actually Do Now
The Vapi integration gives you 21 workflow operations across calls, assistants, phone numbers, and chat sessions. Here’s what that means in practice:
- Make outbound calls at scale: Your AI agents can initiate phone calls to customers, leads, or prospects with natural voice conversations. Schedule single calls or batch hundreds of them.
- Receive and handle inbound calls: Set up voice assistants to answer incoming calls, qualify leads, and route conversations based on what the caller needs.
- Extract call intelligence: Every call generates a transcript, summary, and analysis. Pull out key information automatically—what was discussed, decisions made, next steps.
- Create custom voice assistants: Build assistants with specific personalities, knowledge, and instructions. Want an assistant that sounds professional for B2B calls and friendly for customer support? You can do that.
- Add capabilities with tools: Connect your voice assistants to external APIs and functions. Your agent can check CRM data mid-call, look up inventory, or trigger workflows in other systems.
- Chat with voice assistants: Not every interaction needs to be a call. Text-based conversations with the same voice assistants let you test behavior or offer chat as an alternative channel.
## The Core Operations You’ll Use
Outbound Calling
The createOutboundCall operation lets you make single phone calls from your workflows. Your AI assistant connects to the recipient and has a natural conversation. Use this for:
- Appointment confirmations or reminders
- Follow-up calls after a sale or service
- Customer feedback collection
- Urgent notifications that need a human touch
For larger volumes, scheduleBatchCalls lets you schedule hundreds of calls at once. Useful for campaigns, outreach, or periodic check-ins.
Call Details and Transcripts
After a call completes, getCall retrieves everything: the full transcript, an AI-generated summary, and structured analysis of what happened. Extract decisions, objections, next steps, or sentiment without manually reviewing recordings.
Assistant Management
Create, update, and delete voice assistants on the fly. Each assistant can have:
- Custom system prompts (personality, knowledge, behavior)
- Specific voice and language settings
- Connected tools and APIs for real-time data access
- Escalation rules (when to transfer to a human)
Tools and Functions
Your voice assistants aren’t isolated. Connect them to external APIs, databases, or custom functions. During a call, your agent can look up customer history, check pricing, verify inventory, or trigger actions in your other systems—all in real time, without putting the caller on hold.
## Real Workflows This Enables
Lead Qualification at Scale
Create a voice assistant that calls prospects, has a natural conversation, qualifies them based on their answers, and logs the results back to your CRM. The assistant knows when to ask follow-ups, when to schedule a demo, and when to pass to your sales team. No more manual dialing.
Customer Service Automation
Handle common support calls automatically. Your voice assistant can troubleshoot issues, check order status, process returns, and escalate complex problems to a human agent. Customers get instant help without waiting in a queue.
Appointment Scheduling
Outbound calls to confirm appointments, or inbound calls to let customers book directly with voice. Your agent checks availability in real time and adds the appointment to your calendar system automatically.
Survey and Feedback Collection
Voice surveys feel more personal than emails and get higher completion rates. Your agent asks questions naturally, adapts follow-ups based on responses, and stores results for analysis.
Outbound Campaigns
Launch campaigns that call customers with personalized messages. The agent can mention specific products, handle objections, and capture interest signals—all recorded and analyzed for your team.
## How It Integrates Into TaskAGI
You don’t need to write code or manage APIs directly. In TaskAGI’s visual workflow builder, you add Vapi nodes just like any other integration:
- Create a voice assistant with your custom prompt and settings
- Add a Create Outbound Call node to your workflow and connect it to a trigger (webhook, schedule, form submission, etc.)
- Map your data into the call—who to call, what the assistant should say, which tools it can use
- After the call, use Get Call to extract the transcript and analysis
- Route the results into other systems—your CRM, email, Slack, or a database
Everything happens in the same workflow builder where you already manage your automations. No context switching, no separate dashboards.
## Why Voice Changes the Game for AI Agents
Text-based automations are fast, but they’re also impersonal and limited. Phone calls feel human. Prospects and customers are more likely to engage with a voice conversation than a chatbot. Your AI agents can:
- Build trust faster: Voice conveys tone, emotion, and authenticity in ways text can’t.
- Handle complexity: A natural conversation can navigate edge cases, objections, and nuance better than a scripted chatbot.
- Capture richer data: Transcripts, tone analysis, and conversation flow give you insights beyond what form submissions provide.
- Reduce friction: Customers don’t have to type responses or navigate menus. They just talk.
For businesses doing outbound work—sales, customer success, collections, surveys—voice automation is a huge productivity lever. Your team focuses on high-value conversations while your AI agents handle the volume.
## Getting Started
To use Vapi in TaskAGI:
- Connect your Vapi account in TaskAGI’s integrations
- Create your first voice assistant with a system prompt
- Build a workflow that triggers a call (manually, on a schedule, from a webhook, etc.)
- Test with a call to yourself or a colleague
- Review the transcript and summary to see what the agent captured
- Iterate on the prompt or tools based on results
- Scale to your use case
The learning curve is shallow. If you’ve built workflows in TaskAGI before, Vapi nodes work the same way.
## Common Questions
Can my voice assistant handle interruptions or transfers?
Yes. You can set escalation rules so the agent transfers to a human when needed, or handles specific types of calls and routes others to your team.
What languages and accents does Vapi support?
Vapi supports multiple languages and voice options. You can choose the voice and language for each assistant, so your agent can match your audience.
How much does this cost?
Vapi charges per minute of call time. TaskAGI’s pricing remains separate. Check Vapi’s pricing for call costs and TaskAGI’s for the platform. For most use cases, the ROI on automation makes it worthwhile.
Can I use this for inbound calls too?
Yes. You can assign Vapi phone numbers to your assistants and handle inbound calls. Combine it with TaskAGI’s routing logic to direct calls based on what the caller needs.
What happens if the call fails or the connection drops?
Vapi handles retries and connection issues automatically. TaskAGI logs the attempt so you can see what happened and adjust your workflow if needed.
## What’s Next
Voice AI is still early, but it’s moving fast. This integration opens doors for businesses that need to talk to customers at scale—without hiring more people to make the calls. If you’ve been thinking about automating outbound work or handling inbound calls smarter, now’s the time to try it.
Build your first voice agent in TaskAGI today. The workflow builder makes it straightforward, and you’ll see results in minutes, not weeks.
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